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[ Return and exchange instructions ]
If the product you received is defective or damaged, please take a photo to record the problem within seven days after receiving the product, and contact our customer service staff. We will arrange to deliver a brand new product to you.
The following situations do not belong to the scope of defective and defective returns:
【Color Difference】 The color of the picture is slightly different due to different screens and resolutions. Please refer to the actual color.
【Size】Due to slightly different manual measurement methods and positions, a slight error of ±2 cm is a normal range.
【Welding】 The welding process of jewelry metal will leave some traces. It is normal that there are slight scratches or unevenness.
【Overflowing Glue】Most of the jewelry is handmade, it is inevitable that there will be some residual glue or unevenness.
【Bending】If the material is sterling silver jewelry, because the ear acupuncture is thin and soft, it is normal that the ear acupuncture is slightly bent.
▍About the product is not as expected
If it is due to personal subjective factors, wrong model, color or size, etc., you need to bear the international shipping freight and send it back to the warehouse in Taiwan. We will deliver the other products you choose for you. In order to achieve better service quality, you will not have to bear the shipping cost of the products delivered to you again.
▍About product return
If you receive the goods and want to return it. Please email us to request a return within seven days of receiving the goods. The refund of the returned goods will be deducted from the international shipping fee for the round-trip shipping.
If it is a special offer, a limited time sale, etc., no refund or return will be made.
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